Privacy Policy
Updated 12 August 2026
Zidy, Inc. (“Zidy,” “we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how your personal information is collected, used, and disclosed.
Scope
This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”), including book.zidy.com, alongside our application.
It also applies to booking customers, rental customers, waiver participants, and other end users who interact with Zidy-hosted booking, rental, waiver, appointment, or check-in flows, whether or not they create a registered Zidy account.
By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described here and in our Terms of Service.
Definitions and key terms
Company
Zidy, Inc., 307 SE Hawthorne Blvd, Portland, OR 97214, United States, which is responsible for your information under this policy.
Customer
The company, organization, or person that signs up to use the Zidy Service to manage relationships with their consumers or service users.
End user
A booking or rental customer, waiver participant, consumer, or other individual who interacts with the Service through Zidy or a participating business.
Personal data
Any information that directly, indirectly, or in combination with other information allows for the identification or identifiability of a natural person.
Service provider
A vendor that processes limited information on Zidy’s behalf as necessary to operate, secure, support, or deliver the Service.
Cookie
A small amount of data generated by a website and saved by your web browser, used to identify your browser, provide analytics, or remember information such as your language preference.
IP address
A number assigned to every device connected to the internet, often usable to identify the approximate location a device is connecting from.
What information do we collect?
We collect information you provide when you visit our website or app, register, complete a booking or rental, sign a waiver, respond to a survey, or fill out a form:
- Name
- Mobile and other phone numbers
- Email addresses
- Booking, rental, waiver, appointment, check-in, pickup, drop-off, and transaction information
- Communication preferences, SMS opt-in records, consent timestamps, the disclosure text and version shown at opt-in, opt-in source and page URL, IP address at opt-in, and opt-out status
Optional location data may be used to support address, pickup, and drop-off features within the Service where you grant permission. You may decline this permission and still use the Service.
How do we use the information we collect?
- To process bookings, rentals, waivers, and related transactions
- To send transactional text messages related to a Zidy booking or rental, including waiver requests and reminders, booking confirmations, booking changes or cancellations, appointment reminders, pickup or check-in notices, ready-for-pickup notifications, and return reminders
- To maintain messaging consent, suppression, delivery, and compliance records
- To respond to customer service requests and support needs
- To send transactional email relating to your booking or rental
- To improve the Service based on the information and feedback we receive
- To personalize your experience and better respond to your needs
When does Zidy use information from third parties?
Zidy collects the end user data necessary to provide the Service to our customers.
We receive some information from third parties when you contact us. For example, when you submit your email address to show interest in becoming a Zidy customer, we receive information from a third party that provides automated fraud detection services to Zidy.
End users may voluntarily provide us with information they have made available on social media websites. You can control how much of your information those websites make public through their own privacy settings.
SMS and mobile messaging
When you voluntarily provide your mobile number and opt in to the Zidy Transactional Booking Notifications program, Zidy may send you non-promotional text messages related to a booking, rental, or associated transaction with a participating business.
Messages may include waiver requests and reminders, booking confirmations, booking changes or cancellations, appointment reminders, pickup or check-in notices, ready-for-pickup notifications, and return reminders. A participating business name may appear in a message only to identify the booking or associated transaction.
Information we process for the messaging program
To operate the program we may collect and process your name, mobile phone number, booking or rental information, consent status, consent date and time, consent source and page URL, the disclosure text and version shown to you, IP address at opt-in, message delivery information, and opt-out or help requests.
We use this information to deliver the notifications you requested, maintain records of consent, process opt-out and help requests, prevent unwanted messaging, troubleshoot delivery, secure the program, and comply with applicable legal and telecommunications requirements.
Nature of these messages
Messages may be sent using automated technology. These notifications are part of delivering your booking or rental. A mobile number is not required to complete a booking, and consent to receive text messages is never a condition of purchase. Zidy does not send marketing or promotional messages through this program.
Frequency and charges
Message frequency varies based on your booking and rental activity, typically two to six messages per booking. Message and data rates may apply. Contact your wireless carrier for information about your text messaging or data plan.
Opting out
You may opt out at any time by replying STOP. Zidy may then send one final message confirming that your request has been processed. You will not receive further messages from this program unless you affirmatively opt in again through an applicable Zidy booking, rental, waiver, appointment, or check-in flow.
Reply HELP for assistance, or contact support@zidy.com. Carriers are not responsible for delayed or undelivered messages.
Zidy does not share mobile phone numbers, SMS opt-in data, text messaging originator opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes.
Zidy does not use purchased contact lists or transferred third-party consent for this program. Consent is limited to the disclosed Zidy messaging purpose and does not authorize a participating business to send unrelated, marketing, or promotional messages.
We use reasonable administrative, technical, and organizational safeguards to protect mobile messaging information. You may request access to, correction of, or deletion of applicable personal information by contacting support@zidy.com, subject to legal, regulatory, fraud-prevention, security, and record-retention requirements.
Full program terms are in the Zidy Transactional Booking Notifications Terms and Conditions.
Do we share the information we collect with third parties?
Zidy does not sell, rent, trade, or share personal information with advertisers, data brokers, promotional or marketing partners, or other unrelated third parties.
As stated above, Zidy does not share mobile phone numbers, SMS opt-in data, text messaging originator opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes.
Certain service providers may process limited personal information solely on Zidy’s behalf and only as necessary to operate, secure, support, and deliver the Service. For mobile messaging these may include telecommunications carriers and messaging service providers. They are not permitted to use personal information or messaging consent for their own marketing or promotional purposes.
Zidy may disclose information when required by applicable law, court order, subpoena, or other valid legal process, or when reasonably necessary to protect the rights, safety, or security of Zidy, our users, or others.
How do we use your email address?
An email address you provide while completing a booking or rental is used to send you information and updates relating to that transaction.
We send marketing or newsletter email only to people who have separately opted in to receive it. You can unsubscribe at any time using the link at the bottom of any such message. We do not send unsolicited commercial email.
How long do we keep your information?
We keep your information only so long as we need it to provide the Service and fulfill the purposes described in this policy. The same applies to anyone we share your information with who carries out services on our behalf.
SMS opt-in and opt-out records are an exception: we retain consent records, including the disclosure text shown, timestamp, IP address, and opt-in source, for at least five years after the consent or opt-out event, in order to meet legal, regulatory, and telecommunications recordkeeping obligations.
When we no longer need information and have no obligation to keep it, we either remove it from our systems or depersonalize it so that we cannot identify you.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. Sensitive information is transmitted via SSL and encrypted into our payment gateway provider’s database, accessible only to those authorized with special access rights and required to keep it confidential. After a transaction, private financial information is not kept on file.
We cannot, however, ensure or warrant the absolute security of any information you transmit to Zidy, or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of our physical, technical, or managerial safeguards. Neither people nor security systems are foolproof.
Could my information be transferred to other countries?
Zidy is incorporated in the United States. Information collected via our website, through direct interactions with you, or from use of our support services may be transferred from time to time to our offices or personnel, or to service providers, located elsewhere, and may be viewed and hosted in countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using the Service you consent to such transfer and hosting.
Can I update or correct my information?
You may contact us to update or correct your personal information, change your communication preferences, or request deletion of the personal information we maintain about you. To protect your privacy and security, we may take reasonable steps to verify your identity before granting profile access or making corrections.
It is not technologically possible to remove every record of information from our systems; backups may retain copies in a non-erasable form. Promptly after receiving your request, information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted as appropriate, to the extent reasonably and technically practicable, and subject to the retention obligations described above.
If you are an end user of a participating business, you may also contact that business directly.
Personnel
If you are a Zidy worker or applicant, we collect information you voluntarily provide and use it for human resources purposes, in order to administer benefits to workers and screen applicants. You may contact us to update or correct your information, change your communication preferences, or receive a record of the information we hold about you.
Sale of business and affiliates
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Zidy or any of its corporate affiliates, or in the event that we discontinue our business or become subject to bankruptcy or similar proceedings, provided that the third party agrees to adhere to the terms of this policy.
Any transfer of mobile phone numbers, SMS opt-in data, text messaging originator opt-in data, or messaging consent remains subject to the restrictions in the mobile messaging section above and may not be used for marketing or promotional purposes.
“Corporate affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Zidy. Information we provide to corporate affiliates is treated in accordance with this policy, and mobile phone numbers, text messaging opt-in data, and messaging consent may not be used or shared by affiliates for marketing or promotional purposes.
Your consent
By using our website or application, registering an account, or completing a booking, you acknowledge this Privacy Policy.
This general acknowledgment does not constitute consent to receive text messages. Consent to the Zidy Transactional Booking Notifications program is obtained separately, by voluntarily providing a mobile number in the applicable booking, rental, waiver, appointment, or check-in flow. Providing a mobile number is optional.
Cookies and tracking technologies
Zidy uses cookies to identify the areas of our website you have visited and to enhance performance and functionality. Most web browsers can be set to disable cookies, but doing so may prevent parts of the Service from working correctly, and you may lose saved information such as site preferences. We never place personally identifiable information in cookies.
We also use local storage and sessions for client-side data that supports the functioning of the Service.
We use the Google Maps API to support address, pickup, and drop-off features. The Google Maps API may collect information from you and your device for security purposes, held in accordance with Google’s privacy policy.
The Service may contain links to websites we do not operate or control. When you follow a link away from the Service, this policy no longer applies; your interaction with that site is subject to its own rules and policies. We are not responsible for the content, accuracy, or opinions expressed on third-party sites, and we do not assume liability for third-party services.
Kids’ privacy
We do not address anyone under the age of 13 and do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under 13 without verification of parental consent, we take steps to remove that information from our servers.
California residents
The California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA) require us to disclose the categories of personal information we collect, how we use it, the categories of sources we collect it from, and the third parties we share it with. All of these are described above.
California residents may exercise the following rights:
- Right to know and access. You may submit a verifiable request for the categories of personal information we collect, use, or share; the purposes for which they are collected or used; the categories of sources; and the specific pieces of personal information we have collected about you.
- Right to delete. You may submit a verifiable request to close your account, and we will delete personal information we have collected about you, subject to the retention obligations described above.
- Right to opt out of sale. You may request that a business that sells personal data not sell yours. Zidy does not sell the personal information of our users.
- Right to equal service. We will not discriminate against you for exercising your privacy rights.
If you make a request, we have one month to respond. To exercise any of these rights, contact us using the details below.
Changes to this policy
We may change our Service and policies, and may need to update this policy so that it accurately reflects them. Unless otherwise required by law, we will notify you before changes take effect and give you an opportunity to review them. If you continue to use the Service, you will be bound by the updated policy.
This policy is governed by the laws of the United States without regard to its conflict of laws provisions. Your use of the Service may also be subject to other local, state, national, or international laws.
Contact us
Email support@zidy.com
Phone 415-841-2212
Address 307 SE Hawthorne Blvd, Portland, OR 97214, United States
Zidy, Inc. · SMS Terms and Conditions